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hotel management

Are your pillows making guests sick?

A massive 91 percent of people rate pillows as vital for a good night’s sleep according to the US National…

NSW to limit flood of homes converting to holiday accommodation

NSW looks set to cap the number of days a private home can be rented through Airbnb as it fights…

The hotel group putting heart into hospitality

A Queensland hotel group is teaming up with the Make-A-Wish charity to raise $100,000 towards helping sick children enjoy dream…

Grubby carpets? Don’t let them floor you

As an accommodation provider, you’ll know how important it is to provide a clean and comfortable place for your guests…

The hotel giant targeting service from the heart

Heartfelt service is the focus of a new advertising campaign by AccorHotels.

Hit the OTAs with a rebound: Five direct booking strategies for hotels

Love them or hate them, the online travel agencies are here to stay.

Making guests feel so special they want to re-book

How do you communicate with your guests once they’ve made a booking?

States urged to support crackdown on “wrecking balls of Australia’s accommodation industry”

A leading tourism body has called on all states and territories to support the government’s new tax law for online…

Look beyond filling beds to measure success

It's important to focus on revenue results, not just occupancy.

Is your guest wifi stopping you getting a five out of five review?

We all know you can’t keep everybody happy and there are some guests that always find something to complain about,…

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