hotel management

From the very beginning of the searching process to the post-stay comedown, guests are increasingly expecting an experience that feels…

Accommodation providers take reputation management seriously when it comes to guest feedback on TripAdvisor, but often under-appreciate the need to…

The accommodation industry is a baffling web of acronyms and idioms in which the uninitiated find themselves trapped like well-wrapped…

Bundling is the term used when property managers roll all of their management services into a single, ‘overall’ commission fee,…

The competition and consumer commission said that Accorhotels has different property types to Mantra, so merging won't restrict market-choice for…

Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…

What would you do if a guest asked for ketchup on their pillow?

Mammy read a Facebook post about dogs being used to sniff out bed bugs. We fact-checked her conclusions with Stephen…

Tourism and hospitality operators and retailers are being urged to smarten up on their legal rights regarding online reviews as…

According to a survey from HotelsCombined, allowing minors to travel or be left alone in accommodation is on the rise. Accomnews…