hotel management
How segmenting your website will lead to bookings
From the very beginning of the searching process to the post-stay comedown, guests are increasingly expecting an experience that feels…
Read MoreFrom Fartcast to Costipation, the new lexicon of hospitality speak
The accommodation industry is a baffling web of acronyms and idioms in which the uninitiated find themselves trapped like well-wrapped…
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Industry
Everything you need to know about bundling for management rights
Bundling is the term used when property managers roll all of their management services into a single, ‘overall’ commission fee,…
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News
ACCC says yes to $1.2bn Accorhotels/Mantra merger
The competition and consumer commission said that Accorhotels has different property types to Mantra, so merging won't restrict market-choice for…
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Industry
Guest empathy training creates genuine experiences
Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…
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News
Weird guest requests & funny hotel responses
What would you do if a guest asked for ketchup on their pillow?
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Industry
Sniffing out a solution for bed bugs… Literally.
Mammy read a Facebook post about dogs being used to sniff out bed bugs. We fact-checked her conclusions with Stephen…
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Management
It’s time to review your rights
Tourism and hospitality operators and retailers are being urged to smarten up on their legal rights regarding online reviews as…
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News
Parents leaving kids alone in hotel rooms…
According to a survey from HotelsCombined, allowing minors to travel or be left alone in accommodation is on the rise. Accomnews…
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