Saturday, October 20, 2018

Tag Archives: hotel management

How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Chinese tourists create high demand for Australian hoteliers

Australia has created an enticing formula to entice more Chinese tourists by adding more flights, offering 10-year visas and promoting a better exchange rate, however some Australian hoteliers feel there aren’t enough hotel rooms in the country to keep pace with demand from China and other large international markets. Chinese tourism to Australia is at a record high, with more …

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Things hotel managers love to hear from guests

One of the key roles as a hotel manager is being able to draw the line between good and bad service, and when it comes to proving your hotel’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe …

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Hotel marketing: 9 things that work

Marketing can often seem like a bottomless pit of possibilities. The days of investing in only a few marketing channels are long gone. Now, there are endless ways to reach potential guests and drive direct bookings, leaving some hotel marketers paralysed or flustered over the overwhelming task of choosing what to focus on. So, we’re here to narrow down the field. …

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Major hotel operator sets sights on Australia

Marriott International has earmarked Australia as a growth centre, introducing new luxury brands opening in Sydney will be the Ritz-Carlton at The Star, and W Hotel at Darling Harbour and the upmarket brand St Regis in the future. In Melbourne, the W Hotel on Collins Street will open in 2020. It is being developed in partnership with Daisho Development Melbourne and Cbus Property …

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Action Hotels PLC Novotel chosen as partner for new hotel

Action Hotels, owner, developer and asset manager of branded three and four-star hotels in Australia, has teamed up with Novotel as the brand partner for its new hotel, Novotel Melbourne South Wharf. Novotel Melbourne South Wharf is located at the Melbourne Convention and Exhibition Centre and is currently under construction, due for completion in early 2018. The hotel will comprise …

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Silver Sands Resort joins Classic Holidays management

Western Australia’s Silver Sands Resort is set to join the lineup of Classic Holidays managed resorts, entering into a long term management agreement to commence on January 1, 2018. Located in the coastal suburb of Mandurah, Silver Sands Resort has been a Classic Holidays’ Resort Partner since 2015. Classic Holidays CEO Ramy Filo said he was thrilled to welcome Silver …

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What don’t you know about window cleaning?

I daresay there would be few, if any, of us who relish the thought of cleaning windows in our homes. Spare a thought then for situations in community titles schemes in which there is a multi-storey building where the windows need cleaning and on a regular basis. Not only does this scenario post some logistical issues – for example, how …

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One task every GM should do right now to increase group sales revenues

With group demand growth having levelled off or declined in most hotel markets, general managers and directors of sales are looking for ways to capture more of the market share of the business that is still out there. As I have explored many of my previous articles, the hotel sales environment has changed dramatically in recent years, yet hotel sales …

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Four Seasons Hotel Sydney announces renovation

Sydney’s best located five-star hotel, Four Seasons Hotel Sydney has announced the renovation of its Executive Club, transforming the exclusive level 32 venue into a luxury residential-style retreat overlooking the harbour. The iconic hotel in Sydney’s The Rocks will close its Executive Club from 25 September 2016 to undertake an extensive enhancement program, reopening in December 2016 as a stylish …

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