Thursday, September 21, 2017

Tag Archives: hotel manager

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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Developing your ownership-leadership

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects.

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