Hotel managers
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Industry
How hoteliers can avoid the email overload
It’s easy to get lost in an inbox full of messages, but here are some ways for hoteliers to better…
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Industry
See what defines 2019 accom design
In 2019, hotel design will be moving away from the popular neutral colour trend of the last several years and…
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Industry
From nappies to toothbrushes: How the best cleaners achieve perfection
Are your cleaners up to scratch? We’ve tapped Good Housekeeping for a guide to the tricks used by the very…
Read More You’ll be amazed at what guests will pilfer from rooms
To steal or not to steal, that is the question. Finally the answers to what you can and can't take…
Read MoreHow to heat up winter bookings
The outdoor lifestyle is as Australian as thongs and boardies.
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Industry
Guest empathy training creates genuine experiences
Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…
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News
Weird guest requests & funny hotel responses
What would you do if a guest asked for ketchup on their pillow?
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News
What you need to know about crime in your accom property
Whether it’s committing credit card fraud, causing damage, or operating clandestine drug labs, crime continues to be a major concern…
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News
The big squeeze: why hotel owners are so concerned about marketing costs
And why hotel marketers are feeling the pinch…
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