Friday, April 27, 2018

Tag Archives: Hotel managers

What you need to know about crime in your accom property

Whether it’s committing credit card fraud, causing damage, or operating clandestine drug labs, crime continues to be a major concern for hotel managers around the country. Accomnews spoke exclusively with Sergeant Yvette Tarrier from the Sunshine Coast District Crime Prevention Unit who outlined how managers can prepare for and overcome crime in Australian hotels.

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When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

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CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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