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Hotel

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…

Injecting delight with your interior design

We rethink what it means to design thrilling interiors for your property, and hear from suppliers in the field about…

Guests’ F&B expectations have changed. Have you?

If you search for hotel guest photos online, you’re likely to find pictures of three things: the room, the view,…

Which hotel is giving back?

Celebrating its 50th year, Telethon 2017 was a huge success, with Crown Perth donating $2.5 million to support the children…

Mercure Orange welcomes guests after refurbishment

CEO of AccorHotels Pacific, Simon McGrath, said: “We enjoy partnering with Clubs who have strong local ties to the community…

$306k penalty for Perth cleaning operators who underpaid overseas workers

Perth man Blagojce Djoneski has been penalised $51,000 and his company Goldfinger Facility Management P/L has been penalised $255,000, in…

SHOCKING, SCARY accom clichés to avoid

Are you aiming for Best Exotic Marigold Hotel charm but fear you might be more of a Bates Motel? It's Halloween (tomorrow)! It's…

‘Best Boutique Hotel’ QT Sydney takes home win

GM Rhys Jones talks QT Sydney, well known for its quirky style and plush interior design.

What’s the best hotel in in Australia & NZ? Hint: think Perth

More than 300,000 travellers took part in Conde Nast Traveler’s Readers Choice Awards 2017, voting for their top hotel based…

5 reasons online guest reviews suck

You could have 500 'excellent' reviews, and people will still read the three 'terrible' ones. Life is cruel.

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