hoteliers
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Industry
What happens when the growth stops?
For almost ten years our industry has been a rocket ship of top line growth driven almost exclusively by big…
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Events
Hotels face ruin as dust settles in Colombo
Booking cancellations started coming through before the dust had settled on the Sri Lankan targets hit by suicide bombers in…
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Food & Beverage
The hotel mogul who fell in love at first bite
The owner of the award-winning Jackalope hotel has bought a bakery after falling in love with a cake so good…
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Industry
The hotel giant targeting service from the heart
Heartfelt service is the focus of a new advertising campaign by AccorHotels.
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Industry
Hit the OTAs with a rebound: Five direct booking strategies for hotels
Love them or hate them, the online travel agencies are here to stay.
Read More Shining a light on accommodation’s nightmare infestations
It may be the size of a pin-head, but a single bed bug has been known to induce hysteria in…
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Industry
Everything you need to know about bundling for management rights
Bundling is the term used when property managers roll all of their management services into a single, ‘overall’ commission fee,…
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Industry
Tapping into the lucrative cashless economy
China’s cashless economy is spreading throughout Australia and New Zealand as its tourists look to pay in the same way…
Read More Is this the most offensive hotel name in Australia?
An Adelaide hotel has been branded “derogatory” and “offensive” for its new choice of name. The innocuously-titled Hampshire Hotel on…
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Industry
Guest empathy training creates genuine experiences
Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…
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