hoteliers

For almost ten years our industry has been a rocket ship of top line growth driven almost exclusively by big…

Booking cancellations started coming through before the dust had settled on the Sri Lankan targets hit by suicide bombers in…

The owner of the award-winning Jackalope hotel has bought a bakery after falling in love with a cake so good…

Heartfelt service is the focus of a new advertising campaign by AccorHotels.

Love them or hate them, the online travel agencies are here to stay.

It may be the size of a pin-head, but a single bed bug has been known to induce hysteria in…

Bundling is the term used when property managers roll all of their management services into a single, ‘overall’ commission fee,…

China’s cashless economy is spreading throughout Australia and New Zealand as its tourists look to pay in the same way…

An Adelaide hotel has been branded “derogatory” and “offensive” for its new choice of name. The innocuously-titled Hampshire Hotel on…

Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…