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hoteliers

When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the…

But what does the AccorHotels/Mantra agreement really mean?

AccorHotels confirmed an agreement with Mantra Group late last week, inching towards  acquisition. Accomnews spoke with TAA, ACCC and AccorHotels about…

How to satiate a guest’s subconscious

Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour…

Pan Pacific Hotels partner with People’s Association

In conjunction with World Food Day, a global day of action against hunger, Pan Pacific Hotels Group has partnered the People’s Association to reach out…

Mercure Perth undergoes refurbishment

Mercure Perth has bid farewell to its former colour schemes and embraced a colourful new design following a $1m refurbishment.

Finalists for Banksia Sustainability Award announced

AccorHotels has been announced as a finalist for a Banksia Sustainability Award in the category of Large Business Sustainability Leadership.

15 things a hotel’s website must have

You've got one face on the internet, and that's your website. If it doesn’t do a good enough job, it…

Let’s talk pillows: pressure, preference and perseverance

Providing the perfect pillow is almost as difficult as purchasing the right perfume or cologne – everyone has a personal…

Quest Eight Mile Plains officially open

Duncan Pegg, State Labor MP for Stretton, and Australian swimming legend, Hayley Lewis, have joined Quest general manager – franchise…

Cut the fat to fast track mobile bookings

Cut out all unnecessary fields, steps, content, graphics, and clutter that stand in the way of streamlined mobile bookings.

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