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hoteliers

Best Western expands Australian network

Best Western continues to expand, and as such has welcomed two new properties in Western Australia to its hotels and…

Measuring and incentivising front desk and reservations upselling

Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018.…

We need to talk about hotel marketing metrics

Unfortunately for hotel marketers, our industry is drowning in metrics.

A new international hotel in the heart of Perth

The InterContinental Perth City Centre has announced that it is set to open on October 15.

Reducing bills: hospitality is not a 9-to-5 business

In hospitality, energy consumption never takes a break. Guests come-and-go and providers need to power their businesses around the clock.

Accommodation industry conference announces more speakers

With just under three weeks to go, more keynote speakers have been announced for Maximum Occupancy Sydney 2017. 

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…

It’s getting hot in here so fix the air conditioning

An oh too familiar phone call received by the front desk of any accommodation provider is undoubtedly one that has been provoked…

Curated for use: custom furniture that relates to guests

There’s a magical thing that happens when the right people share a vision.

Carlson Rezidor appoints Katerina Giannouka

Carlson Rezidor Hotel Group has announced the appointment of Katerina Giannouka as president, Asia Pacific.

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