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Hotels

Train staff that phone calls are opportunities, not interruptions!

With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…

Red dawn for Perth with new Radisson

Radisson is the latest major hotel group to announce its entry into Perth, the group's RED brand to make its…

Veriu taps niche market with four new hotels

The homegrown boutique group Veriu will build four new properties across NSW and Victoria over the next two years under…

Historic Pier One transformed as “stunning” Bailey launched

Pier One Sydney Harbour has revealed the final results of its five-year, $15 million transformation of all rooms and suites.

How to protect your property from undesirables

Most guest will give little thought to security as they breeze through reception and head for the pool deck...

Turn slow times into brand-enhancing opportunities

Luxury properties all struggle with a common dilemma: How to create promotions to fill room nights and need periods that…

Stunning Ritz-Carlton heads raft of key accom developments nationally

The Ritz-Carlton marked its 100th hotel opening globally this week with the launch of a landmark waterfront development at Elizabeth…

Record-breaking ibis Styles more than just a novelty

Creativity and playfulness are the hallmarks of this comfortable, stylish hotel which perfectly complements the ibis styles brand, but it…

“Master achievement”: The hotels championing Australian architecture

Two trailblazing hotels are among 33 winning projects celebrated at the prestigious 2019 National Architecture Awards held at Howard Smith…

Disney World compelled to compensate ‘serial complainers’

An English couple who checked into a Caribbean Beach Resort room at Disney World in Florida claim they were given…

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