housekeeping
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Industry
The most unwelcome guests…
It's been a horror summer tourism season, but as accom looks to fill autumn and winter beds there’s one visitor…
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Industry
Ten ways to manage revenue in the face of COVID-19
By now you have probably noticed that your booking pace has slipped for the next few months, more than likely as a…
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Industry
What to do in a financial crisis
I have lived and managed through a few past crises, the Gulf War, dot com, SARS and the financial crisis.…
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Industry
What to do when the phone stops ringing
An old GM of mine was fond of this statement. He usually came at it from the other end of…
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Industry
Sitting pretty: How to make outdoor settings work for your accom
Soaking up al fresco moments is one of the great joys of a holiday getaway.
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Industry
Smelly guest threatened by disgruntled Airbnb host
A jet-lagged Airbnb guest who slept without showering after arriving at his New York accom was berated about personal hygiene…
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Industry
Accom owner slapped with record fine for gross exploitation of staff
The owner of a New Zealand holiday park has been ordered to pay more than $680,000 and banned from employing…
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Industry
The staggering items guests are stealing from hotels
A new survey has revealed bizarrely large items at five-star hotels are more likely to go missing than smaller, easy-to-hide…
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Industry
Uncover the hidden talents of your staff
It’s time to dig out those resources and put them to good use!
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Industry
Are guest requests going unfulfilled?
Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…
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