housekeeping
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Industry
Sitting pretty: How to make outdoor settings work for your accom
Soaking up al fresco moments is one of the great joys of a holiday getaway.
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Industry
Smelly guest threatened by disgruntled Airbnb host
A jet-lagged Airbnb guest who slept without showering after arriving at his New York accom was berated about personal hygiene…
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Industry
Accom owner slapped with record fine for gross exploitation of staff
The owner of a New Zealand holiday park has been ordered to pay more than $680,000 and banned from employing…
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Industry
The staggering items guests are stealing from hotels
A new survey has revealed bizarrely large items at five-star hotels are more likely to go missing than smaller, easy-to-hide…
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Developments
Uncover the hidden talents of your staff
It’s time to dig out those resources and put them to good use!
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Management
Are guest requests going unfulfilled?
Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…
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Management
The biggest guest turn-off revealed
A survey of 2000 regularly travelling Brits has unveiled their biggest check in no-nos - and a few of their…
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Developments
Ovolo, Shangri-La amp up sustainability firsts
Ovolo Group is rocking the amenity world with its own range of sustainable bathroom amenities inspired by its founder’s love…
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Food & Beverage
Grounds for disgust: What lurks in your coffee machine?
The cleanliness of accom rooms can sometimes be questionable, but a photo taken by traveller Henry River really tests the…
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Developments
Hotel colossus bins bathroom miniatures
Intercontinental Hotels Group is to ditch all small amenity bottles in favour of bulk-size bathroom products, in what could be…
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