housekeeping
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Guest Facilities
What’s new in bathrooms? We’ve got the loo-down
Keeping up with the revolving door of bathroom trends in an ever-changing and demanding industry is something of a nuisance.…
Read More Video exposes shocking cleaning practices at luxury hotels
Secret filming has revealed sub-standard cleaning practices at a number of luxury international hotels in China.
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Industry
When fakes are better than the real thing
Artificial plants have come a long way since the seventies monstrosities that were more yucky than yucca.
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Industry
Five ways to improve your staff communication
In the digital age, hospitality-focused communication platforms can radically improve your accommodation's internal operations.
Read More Resort sued after guest dies in airing cupboard
A man whose mother died after getting trapped in her holiday accommodation airing cupboard is to sue the resort company…
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Industry
Do you care for, or about, your guests?
It is time to rehumanise our customers, whether we call them hotel guests, restaurant patrons or sales prospects.
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Industry
How a digital communication platform can transform how you operate
To become more effective at communicating, information sharing needs to be digitised. Hotels need to use the kind of technology…
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Developments
Is room service about to disappear?
Hotel room service could become a thing of the past as food delivery company Deliveroo rolls out a global program…
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Developments
Taken to the cleaners: The company fined $144,000 for underpaying hotel workers
The Federal Circuit Court has ordered a Melbourne businessman to pay $25,000 and his company Davdot Pty Ltd to pay…
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Events
Light up your building in case of evacuation
Any number of emergency situations can occur at an accommodation property and in every instance, adequate lighting is a necessity.
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