industryOp-Ed: Coronavirus exposes our industry’s glass jaw 4 years ago Suddenly, our world crashed. Between the bushfires, the floods, the sleeping giant of the drought and, in January, the emergence…How to work with your event partner on rescheduling events 4 years ago We must remember that venues will re-open and events will happen again soon. With this in mind, begin to map…The end of global travel as we know it: an opportunity for sustainable tourism 4 years ago Considering human activities need to change if we are to avoid the worst effects of human-induced climate change, the coronavirus crisis might…Train your sales and reservations team to show compassion for cancellations 4 years ago As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…Hotels to become hospitals under radical new response to COVID-19 4 years ago Hotels will be turned into isolation centres and possibly hospital wards as the nation moves towards lockdown.Hospitality award changed as accom fights to save jobs 4 years ago Two industry bodies have won vital changes to Australia’s hospitality award rules aimed at saving jobs during the coronavirus lockdown.“Heartbreaking”: Industry staring into the abyss 4 years ago Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…The vehicles driving accom performance 4 years ago Moving people safely and speedily around a busy accom property can be the difference between a slick operation and a…Crisis mitigation: Gain control of your hotel back 4 years ago COVID-19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have…“Your packages sit in government coffers while our tourism businesses are dying” 4 years ago The Australian Tourism Export Council has made an impassioned plea to the government for immediate funding to stop hospitality businesses…Next»