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industry

Vic’s stars shine on industry’s night of nights

Victoria’s star hotel performers have been honoured at the 2019 Tourism Accommodation Australia (Victoria) Awards for Excellence.

How Airbnb is uniquely poised to service the frustrated disability sector

Airbnb properties are, for the most part, peoples’ homes. If ten percent of the population has a disability, it stands…

Novotel labelled a “brand bully” over challenge to tiny rival

Novotel is threatening to close down a caravan park perched on a Melbourne rooftop, taking legal action over a name…

“Tsunami” of tourists drives holiday hotspot to seek visitor curbs

Noosa is looking to limit visitor numbers as peak-time demands threaten to choke the Sunshine Coast town.

A complaint is like a carrot…

The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root…

Why guest room telephones remain crucial to accom

The in-room phone is still the main way guests order room service, they also frequently use it to call the…

Marriott debuts eco-conscious, pet-loving, wellness-focused brand

Marriott international has continued its rapid Australian expansion with the debut of the Element by Westin brand in Richmond, Melbourne.

Oaks backs regions with major new hotel

Oaks Hotels, Resorts and Suites is moving into Queensland’s largest inland city, Toowoomba, announcing plans to open a 102-suite hotel…

NSW budget cut branded “short-sighted” and “a kick to the tourism industry”

Two leading industry bodies have condemned a $35 million cut to Destination NSW funding imposed by the state government this…

Accom wrap: Sydney’s underground hotel, Albany’s national debut and Brisbane’s Pacific reno

A former karaoke bar in the basement of an historic CBD building may become Sydney’s first below ground boutique hotel.

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