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Management

Surf legend delivers giant swell for Sunshine Coast tourism

A $100 million Kelly Slater Surfing Ranch boasting tourism accommodation, event and training facilities, public open space and an environmental…

Ovolo pleads for help as Hong Kong market collapses

The CEO of boutique accom group Ovolo says his homegrown hotels face a bookings drought worse than during the SARS…

Airbnb turned into brothel while homeowner on holiday

A New Zealand man who leased out his family home on Airbnb for two weeks, only to find it had…

Timeshare chief defends sector over “black hole” claims

Australian timeshares have been dubbed a "black hole of money" and a “ticking time bomb" in a damning TV expose…

Short stay body slates “onerous” fire rules as Airbnb champions safety

A leading short stay association says NSW’s plans to regulate the industry include fire safety standards which are overly restrictive…

Australian travel operator collapses within days of Thomas Cook

Thomas Cook's collapse entirely eclipsed news of an Antipodean travel agency’s demise, and the ramifications for another iconic global travel…

Tips and tricks to improve your direct bookings

A number of key trends will have an increased impact on your ability to drive direct hotel bookings.

Are guest requests going unfulfilled?

Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…

Accom wrap: Airbnb goes public, Schwartz backs accom body, hotels talk big issues, Wyndham’s wonder wall

Airbnb is to become a publicly traded company next year, fuelling speculation about whether the home share giant will be…

Train your team on language of hospitality excellence

As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.

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