Friday, February 23, 2018

Tag Archives: Management

How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Hotel Indigo Melbourne Docklands announced for 2019

Intercontinental has signed a management agreement with family-run developer Salta Properties to open a 170-room Hotel Indigo in its new building in Docklands, the first bespoke Indigo brand hotel to open in Melbourne. The Indigo Hotel, to be included in a 26-level apartment building at 699 La Trobe Street, will be Intercontinental’s second offering of the brand in Australia and …

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Ramada Hotel in Scarborough set to open

Wyndham Hotel Group and VetroBlu Management are set to open Western Australia’s fourth Ramada hotel in June. The $50 million, 75-room Ramada VetroBlu Scarborough Beach hotel, is located on the corner of Scarborough Beach Road and Filburn Street and less than 100 metres from the promenade and beach. Ramada Scarborough will be one of a handful of Ramada hotels in …

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The changing value of the channel

The “walk- in”: possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally rely on (unless of course you’re yield managing a car park, in which case up to 80% of your guests could be “walk-ins”). The “walk-in”, however, is still a lucrative source of revenue. The value of the “walk-in” channel to …

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What don’t you know about window cleaning?

I daresay there would be few, if any, of us who relish the thought of cleaning windows in our homes. Spare a thought then for situations in community titles schemes in which there is a multi-storey building where the windows need cleaning and on a regular basis. Not only does this scenario post some logistical issues – for example, how …

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