Friday, May 25, 2018

Tag Archives: Management

Exclusive with Best Western’s new brand development manager

Highly regarded hotel executive Georgina Williams has recently joined Best Western Australasia as brand development manager, with responsibility for growing the group’s profile and presence in Australia and New Zealand. Accomnews spoke exclusively with Ms Williams about what it looks like to grow a membership base, and what this means for hotels.

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Exclusive interview on revenue management

Expedia group, an online travel company, is officially launching Rev+ in Australia. Accomnews spoke exclusively with Drew Bowering, director of market management for Expedia Oceania, about the revenue management tool and its impact on hotels.

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Corporate travel industry must adapt to modern sharing economy

The ‘sharing’ economy is likely to affect corporate travel agencies unless they can prepare themselves to leverage the disruption to their advantage, according to business development director at ANZ, Murray Warner. “Just as Uber disrupted the taxi business, the corporate travel industry is concerned about how the sharing economy might affect their business models. Traditionally, many businesses have relied on …

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The renovation equation: turning new rooms into new profit margins

Maintaining facilities to the standards expected by guests, and determining how and when to upgrade those facilities, is one of the biggest challenges faced by any accom owner. It is a simple fact that eventually every property will need an upgrade. However, there are strategies that can be followed to minimise disruptions and maximise the potential benefits of a renovation. Accom owners that …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Hotel Indigo Melbourne Docklands announced for 2019

Intercontinental has signed a management agreement with family-run developer Salta Properties to open a 170-room Hotel Indigo in its new building in Docklands, the first bespoke Indigo brand hotel to open in Melbourne. The Indigo Hotel, to be included in a 26-level apartment building at 699 La Trobe Street, will be Intercontinental’s second offering of the brand in Australia and …

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