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Tag Archives: manager

Developing your ownership-leadership

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects.

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The renovation equation: turning new rooms into new profit margins

Maintaining facilities to the standards expected by guests, and determining how and when to upgrade those facilities, is one of the biggest challenges faced by any accom owner. It is a simple fact that eventually every property will need an upgrade. However, there are strategies that can be followed to minimise disruptions and maximise the potential benefits of a renovation. Accom owners that …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Things hotel managers love to hear from guests

One of the key roles as a hotel manager is being able to draw the line between good and bad service, and when it comes to proving your hotel’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe …

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New hotel manager appointed to Wyndham Vacation Resorts Perth

Wyndham Vacation Resorts Asia Pacific is pleased to announce the appointment of Lara Korb as the new Hotel Manager of Wyndham Vacation Resorts Perth. Lara comes to Wyndham Outram Perth with almost ten years’ management experience in the Canadian hospitality industry, including sales, marketing and general management roles. Most recently, she worked as General Manager of a chalet and mountain …

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