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Price becomes an issue in the absence of ‘perceived’ value

The number one thing that stood out was the inconsistency in the value offering to customers and the communication of…

New scam alert from ACCC: Unexpected missed calls from overseas

The ACCC has warned consumers about reports of a new scam enacted via overseas calls. As accom managers receive overseas…

Are you giving your guests enough ‘revPAH’?

With hotel brands so quickly copying each other's amenities, services and décor, just about the only point of differentiation is…

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