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Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…

How hotel website design affects ADR

Smart hotel websites can stimulate higher perceived value and ADRs. Your hotel website is the first place virtually all of…

Expedia announces new CEO

Expedia has announced that its Board of Directors has approved the appointment of Mark Okerstrom, currently chief financial officer and executive…

10 simple strategies to increase direct bookings, revenue and profit

These simple strategies are very effective, yet come at no or little cost and will allow you to significantly increase…

Winning the race for online bookings comes down to customer experience

Online bookings for hotels have exploded over the past five years in part due to the growth in smart devices,…

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