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property

Pan Pacific Melbourne goes green

The next three months will see Pan Pacific Melbourne’s 396 contemporary rooms, as well as all offices and back of…

Sunshine Coast spotlight: dynamic growth that is sustainable (PART ONE)

In October 2016, we predicted in our annual Spotlight on the Sunshine Coast that the property market was on the cusp of massive…

Things you’d say to guests if you could

Is there a little bit of Basil Fawlty in everyone? Patience is a virtue but sometimes people are just a…

Discovery Parks invests $14m across six properties

Discovery Parks is set to spend $14 million across six parks in the lead up to Christmas.

Converting guests to loyal brand advocates

Hotels that succeed in building on their direct channels, leveraging their data and enhancing their digital marketing strategy will have…

Territory excellence recognised at National Awards

Nearly 500 VIPs and industry guests recently gathered for the Australian Hotels Association National Awards held at Royal Pines Resort.

Vender bender: refresh your guest offering without leaving bumps in the road

My last encounter with an interesting vending machine (not a phrase I can say I’ve typed before) was with an…

Review your strata scheme by-laws

The New South Wales (NSW) Government has issued a reminder that owners must review their strata scheme by-laws by 30…

Stupid things hotels do for guests

and how to avoid them... Observations from an industry reporter that might save you a few dollars. 

Time for serious action, not talk

The horror of the Grenfell Tower inferno in London on June 14 jarred the high-rise community in Australia, bringing back…

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