reception
-
News
Are you prepared for power shedding?
With high heats across the country causing residents and businesses to crank up their air conditioning, energy companies are struggling…
Read More -
Industry
Phone manner matters
“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…
Read More -
Industry
Measuring and incentivising front desk and reservations upselling
Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018.…
Read More -
News
Guest requests & what’s behind the desk
It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to…
Read More -
News
The changing value of the channel
The “walk- in”: possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally…
Read More