Monday, February 19, 2018

Tag Archives: reception

Are you prepared for power shedding?

With high heats across the country causing residents and businesses to crank up their air conditioning, energy companies are struggling to keep up - and responding by turning off the power. Accomnews spoke exclusively with My Generator co-founder Sean Connolly about how accommodation providers can prepare for potential 'power shedding'. 

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Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer.

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Guest requests & what’s behind the desk

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to is hotel reception – but where should hotels draw the line with personal guest supplies, and how much can guests really expect to get for free? AccomNews asked both budget and luxury hotels what items reception should have on hand.

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The changing value of the channel

The “walk- in”: possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally rely on (unless of course you’re yield managing a car park, in which case up to 80% of your guests could be “walk-ins”). The “walk-in”, however, is still a lucrative source of revenue. The value of the “walk-in” channel to …

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