receptionAre you prepared for power shedding? 6 years ago With high heats across the country causing residents and businesses to crank up their air conditioning, energy companies are struggling…A perfect front-desk welcome 6 years ago As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest...Phone manner matters 6 years ago “The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…Measuring and incentivising front desk and reservations upselling 7 years ago Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018.…Guest requests & what’s behind the desk 7 years ago It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to…The changing value of the channel 7 years ago The "walk- in": possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally…