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Reservations

Trends in reservations inquiry call volumes

As a hotel reservations consultant and sales trainer, I'm often asked for my perspective on the current trends regarding the…

Reservations up

An Australian hotel group has converted its Reservations Centre at its head office in Surfers Paradise to a 24-hour operation…

Cut the fat to fast track mobile bookings

Cut out all unnecessary fields, steps, content, graphics, and clutter that stand in the way of streamlined mobile bookings.

Mobile bookings are up. Why aren’t yours?

Hotel booking engines need to look and feel more like apps. Everybody is talking about the rise of mobile bookings.…

7 trainer tips for hotel reservations

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing…

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