Thursday, August 16, 2018

Tag Archives: resort

True hospitality starts with the human heart

As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once thing I have learned is that the level of authentic and genuine hospitality, which travellers treasure the most, has little to do with the number of stars or diamonds hanging on a plaque behind the front desk.

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Where’s your wolf pack?

Whether you’re a lone wolf or team player, there’s always something to be said for power in numbers. Branding of some sort is close to unavoidable in the accommodation sector.

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