Thursday, September 21, 2017

Tag Archives: Resorts

A complaint is like a carrot…

Recently I was asked by a long-term client to offer a training module specific to handing guest complaints.  Now I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to avoid complaints before the occur. However, this resort client’s staff had already been through that many times …

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Holiday performance growth high for Melbourne as December 2016 data released

STR’s preliminary December 2016 data for Melbourne, Australia, indicates overall performance growth driven by rate. Based on daily data from December, Melbourne reported the following in year-over-year comparisons: Supply: +3.2% Demand: +1.5% Occupancy: -1.7% to 80.8% Average daily rate (ADR): +3.1% to AUD190.50 Revenue per available room (RevPAR): +1.4% to AUD153.91 STR analysts attribute the market’s monthly decline in occupancy …

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First Hyatt Centric hotel in Australia to open in Hobart

Hyatt Hotels & Resorts announced a management agreement with Elizabeth Tasmania for a Hyatt-centric hotel in Hobart, the capital city of Tasmania, Australia. The 221-guestroom hotel will be the first Hyatt-centric hotel in Australia, and will include one restaurant, a bar and meeting facilities. With a cosmopolitan vibe that will invite exploration and discovery, Hyatt Centric Hobart will be located …

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Time for regional tourism to shine? NSW government appoints new promo structure

The announcement of new boards to support NSW’s regional tourism will hopefully lead to a renaissance in visitor numbers and regional investment, says Tourism Accommodation Australia (TAA). Six boards were announced over the holiday period by NSW minister for trade, tourism and major events, Stuart Ayres covering Country & Outback, North Coast, Riverina-Murray, Southern NSW and Sydney Surrounds North and …

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Aquis Australia unveils plans for $440m Surfers Paradise hotel

Recently, Aquis Australia unveiled plans for a $440 million hotel on a beachfront position in Surfers Paradise that it hopes will attract a new generation of well-heeled travellers to the Gold Coast. The project is planned for the site of the current Pacific Point apartment complex and adjoining properties at 3464-3466 Main Beach Parade, Surfers Paradise. The current tower will …

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AccorHotels restructures major lease portfolio in Australia

AccorHotels has announced a new agreement with a wholly-owned subsidiary of the Abu Dhabi Investment Authority (“ADIA”) to restructure a portfolio of 31 hotels (4,097 rooms) in Australia. The agreement involves a portfolio which was purchased by the ADIA subsidiary in 2013 and operated by AccorHotels. Under the restructure of the portfolio of 31 hotels: AccorHotels will convert 15 triple-net …

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New appointments for Sydney’s Tank Stream hotel

Sydney’s newest CBD hotel, The Tank Stream, has announced the appointment of a new general manager and new director of sales & marketing. Klaus Kinateder brings over two decades of hotel management experience to The Tank Stream. A true hotelier with a keen eye for detail and commitment to providing a great guest experience, Klaus spent over a decade with …

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Quest reveals plans for 96-room hotel at Pacific Epping Shopping Centre

Quest Apartment Hotels continues its expansion across Australia, after securing the lease terms for its newest property at Pacific Epping Shopping Centre in Melbourne. The new apartment hotel complex will boast 6,500sqm with 96-rooms. Fronting Cooper Street, the new Quest apartment hotel is positioned to benefit from the surrounding Pacific Epping retail and dining precinct, including an additional 1300sqm of …

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Hotel marketing: 10 things that worked in 2016

Marketing can often seem like a bottomless pit of possibilities. The days of investing in only a few marketing channels are long gone. Now, there are endless ways to reach potential guests and drive direct bookings, leaving some hotel marketers paralysed or flustered over the overwhelming task of choosing what to focus on. So, we’re here to narrow down the field. …

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Do you have a suite tooth?

Over the past year, I’ve stayed in 40 hotels and many fine properties have upgraded me to their suite products. With a nod to all those hoteliers who have graciously provided this bonus, I say thank you. Attempting to learn from these experiences, I ask: what makes a suite special? And, if properly differentiated, how can you fashion your suites …

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