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Tag Archives: Resorts

Queensland comes out on top in Hotels.com Loved by Guests Awards 2017

Thirty-seven hotels in Australia have been revealed as the country’s ultimate hotel hotspots, according to the Hotels.com Loved by Guests Awards 2017, where the hotel guests are the judges. If it was a State of Origin clash, Queensland would win fair and square with sixteen hotels across the sunshine state scooping a Loved by Guests gold award. New South Wales …

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Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

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Managing your hotel’s budget: ‘generating revenue’ ranked the top spend area for hoteliers

A new report published by SiteMinder has revealed the budget priorities for thousands of hoteliers all over the world. Chapter two inside SiteMinder’s Global Hotel Business Index 2017: A visual look at financial plans, focus points, and future predictions asked hoteliers to outline the areas they’re planning to distribute their budgets over the next 12 months. Hoteliers could choose from a matrix …

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When are the lowest booking rates?

According to TripAdvisor’s Best Time to Book report, revealing the least expensive times to book hotels this winter in popular destinations across the globe, it largely depends on the region or city Australians are looking to visit. For most destinations, the hotel rates change gradually over time, without dramatic increases or decreases in price. For example, the least expensive time …

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AccorHotels acquires Availpro

Following the acquisition of Fastbooking in 2015, AccorHotels has announced the acquisition of Availpro. Created in 2001, Availpro is one of the leading European software providers to hoteliers with more than 6,500 clients. The consolidation of these two major players will create the leading European digital services provider for independent hotels, ranked the third largest global player in its sector. …

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Japan National Tourism Organization Sydney welcomes new executive director

Japan National Tourism Organization (JNTO) Sydney Office has welcomed a new executive director to head up the team, with Kana Wakabayashi taking over from Mariko Tatsumi. Wakabayashi, who hails from JNTO’s head office in Japan, has moved from Tokyo to Sydney to take up her second overseas posting. “I’m excited to build on the momentum of my predecessors to show …

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TAA & Stayz announce world-first agreement on regulating short-term accom

In a world-first, Tourism Accommodation Australia (TAA), and Stayz, an Australian short-term rental platform, have announced that they have struck a common position on regulation of the short-term accommodation sector in New South Wales. The joint TAA and Stayz position calls for the NSW government to support the healthy growth of the NSW visitor economy by: Introducing restrictions on short-term …

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Wooing guests with aromas worth remembering

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

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Create the ultimate hotel team with praise and applause

It’s easy to forget to acknowledge your team, but the effects are far-reaching and can be a pretty powerful tool in raising guest review scores and boosting future bookings. Consider this: Genuine praise = Happier and empowered hotel employees = An awesome guest experience = Glowing guest reviews A study by Globoforce in 2013 found that 89% of people felt more …

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AccorHotels to expand its footprint in Northern Territory

AccorHotels is pleased to announce Chifley Alice Springs Resort will join its network on in July 2017 at which time the hotel will rebrand to Mercure Alice Springs Resort. The 139-room resort is currently undergoing a $2 million upgrade of its rooms and facilities, which will see new bathrooms and bedroom fittings installed across its standard rooms, as well as …

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