Reviews
-
Industry
Moteliers who charged guest over “damaging” review forced to close doors
Moteliers who charged a guest $50 for leaving an unfavourable review say the ensuing backlash has forced them to close.
Read More -
Developments
Will landmark ruling change review culture?
The Federal Court has ordered Google to reveal the identity of a reviewer who posted negative comments about a Melbourne…
Read More -
Developments
“Step up” TripAdvisor tells rivals as it details fraud battle
TripAdvisor stopped more than a million fake reviews reaching the site last year and is urging Google and Facebook to…
Read More -
Management
Online reviews still important, but craze slowing down
Folks in the travel industry – accommodation and restaurants in particular – know how important online reviews have become ever…
Read More -
Industry
“Lousy service”, “breakfast was second rate”: The Queensland accom put in the slammer
The Google reviews for a handful of the sunshine state’s most populous accommodation houses aren’t much to write home about.
Read More Holiday park owner mimics Nazi guard after concentration camp jibe
A holiday park owner has been branded “stupid and offensive” after replying to a critical TripAdvisor review in the character…
Read More-
Industry
Five uncommon tips for getting great guest reviews
Guest reviews are critical to an accommodation provider's success.
Read More The luxury resort panned by guests
A luxury hotel owned by one of Australia’s largest accommodation chains has been condemned by guests as filthy and worse…
Read More-
News
If you’ve got it, flaunt it: Showcase your best reviews!
Curate your best guest reviews to build social validation and encourage new bookings.
Read More