Reviews

Moteliers who charged a guest $50 for leaving an unfavourable review say the ensuing backlash has forced them to close.

The Federal Court has ordered Google to reveal the identity of a reviewer who posted negative comments about a Melbourne…

TripAdvisor stopped more than a million fake reviews reaching the site last year and is urging Google and Facebook to…

Folks in the travel industry – accommodation and restaurants in particular – know how important online reviews have become ever…

The Google reviews for a handful of the sunshine state’s most populous accommodation houses aren’t much to write home about.

A holiday park owner has been branded “stupid and offensive” after replying to a critical TripAdvisor review in the character…

Guest reviews are critical to an accommodation provider's success.

A luxury hotel owned by one of Australia’s largest accommodation chains has been condemned by guests as filthy and worse…

2017 was a year of growth for user-generated content on TripAdvisor... 

Curate your best guest reviews to build social validation and encourage new bookings.