Wednesday, December 13, 2017

Tag Archives: service

Phone manner matters

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one Sydney hotel reviewer.

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Wyndham welcomes a win

Wyndham Vacation Resorts Asia Pacific’s Customer Experience team has taken top honours at the prestigious Australian Service Excellence Awards (ASEAs), which were held at the Westin Hotel in Sydney on October 25.

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When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

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CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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National Customer Service Awards recognition

Wyndham Vacation Resorts Asia Pacific’s customer experience team has been recognised in two categories at the prestigious Australian Service Excellence Awards, which will be held at the Westin Hotel in Sydney on October 25.

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