service

As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once…

Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, looks at what will be shaping…

As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest...

“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…

Wyndham Vacation Resorts Asia Pacific’s Customer Experience team has taken top honours at the prestigious Australian Service Excellence Awards (ASEAs),…

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the…

With profit growth slowing in the lodging industry, the focus among hoteliers is now shifting toward closely controlling costs, especially…

Wyndham Vacation Resorts Asia Pacific’s customer experience team has been recognised in two categories at the prestigious Australian Service Excellence…

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…