service
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Industry
True hospitality starts with the human heart
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once…
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News
Luxury hotel trends to watch
Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, looks at what will be shaping…
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Industry
Phone manner matters
“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…
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News
Wyndham welcomes a win
Wyndham Vacation Resorts Asia Pacific’s Customer Experience team has taken top honours at the prestigious Australian Service Excellence Awards (ASEAs),…
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News
Hotel marketing costs affecting profitability more than ever
With profit growth slowing in the lodging industry, the focus among hoteliers is now shifting toward closely controlling costs, especially…
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News
National Customer Service Awards recognition
Wyndham Vacation Resorts Asia Pacific’s customer experience team has been recognised in two categories at the prestigious Australian Service Excellence…
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Industry
Get with the times: customer service
A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…
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