Sunday, July 23, 2017
Samsung Website Header Banner
Hirum Next Gen Website Title 728×90

Tag Archives: staff

Scholarship winner innovates housekeeping trolley

The Weatherdon Project scholarship is awarded each year to a hospitality student of the International College of Management. Presented by the Weatherdon Corporation in association with the International College of Management, Sydney (ICMS), the scholarship is a testimony to innovation in the hospitality industry. This year it was presented to Norwegian student, Marius Lie. Mr Lie came up with the …

Read More »

Focus less on latest amenities, more on guest relations

According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction plateau as hotel guests come to expect amenities that used to be special perks, such as free wifi, complimentary breakfast and premium bed linens.

Read More »

Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this month …

Read More »