staff
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Industry
Train your sales and reservations team to show compassion for cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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Developments
Hospitality award changed as accom fights to save jobs
Two industry bodies have won vital changes to Australia’s hospitality award rules aimed at saving jobs during the coronavirus lockdown.
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Developments
“Heartbreaking”: Industry staring into the abyss
Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…
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Industry
The most unwelcome guests…
It's been a horror summer tourism season, but as accom looks to fill autumn and winter beds there’s one visitor…
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Industry
Sitting pretty: How to make outdoor settings work for your accom
Soaking up al fresco moments is one of the great joys of a holiday getaway.
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Developments
Scathing coroner recommends Dreamworld for prosecution
Dreamworld’s "systemic failure" in relation to "all aspects" of safety has been laid bare in a withering assessment by the…
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Industry
Person-to-person connections can help seal the deal
Sales offices, once a hub of social engagement, have grown silent. If you listen very closely, you might be able…
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Industry
Staff entitlements: key tips for compliance
The appointment of administrators to George Calombaris’s restaurant group, serves as a timely reminder for other operators in the accommodation…
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Developments
Crown dumps Heston and hails new UK star restaurateur
Crown Casino Melbourne has moved to terminate the lease of Heston Blumenthal’s scandal-plagued restaurant as its Sydney counterpart unveils its…
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Industry
Hospitality financial leadership – only two percent better
When we think about solving a problem or fixing a situation and especially when it is a complex issue, we…
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