Friday, September 22, 2017

Tag Archives: staff

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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Hotel industry giving young people a go

Accomnews recently reported on preparing and retaining the next generation of hotel and accommodation industry professionals. With the industry placing such importance on investing in opportunities for young Australians, the Australian Chamber of Commerce and Industry has recently congratulated the Australian Hotels Association (AHA) for a public commitment to create up to 10,000 opportunities.

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Scholarship winner innovates housekeeping trolley

The Weatherdon Project scholarship is awarded each year to a hospitality student of the International College of Management. Presented by the Weatherdon Corporation in association with the International College of Management, Sydney (ICMS), the scholarship is a testimony to innovation in the hospitality industry. This year it was presented to Norwegian student, Marius Lie. Mr Lie came up with the …

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Focus less on latest amenities, more on guest relations

According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction plateau as hotel guests come to expect amenities that used to be special perks, such as free wifi, complimentary breakfast and premium bed linens.

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