staffTrain your sales and reservations team to show compassion for cancellations 4 years ago As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…Hospitality award changed as accom fights to save jobs 4 years ago Two industry bodies have won vital changes to Australia’s hospitality award rules aimed at saving jobs during the coronavirus lockdown.“Heartbreaking”: Industry staring into the abyss 4 years ago Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…The most unwelcome guests… 4 years ago It's been a horror summer tourism season, but as accom looks to fill autumn and winter beds there’s one visitor…Sitting pretty: How to make outdoor settings work for your accom 4 years ago Soaking up al fresco moments is one of the great joys of a holiday getaway.Scathing coroner recommends Dreamworld for prosecution 4 years ago Dreamworld’s "systemic failure" in relation to "all aspects" of safety has been laid bare in a withering assessment by the…Person-to-person connections can help seal the deal 4 years ago Sales offices, once a hub of social engagement, have grown silent. If you listen very closely, you might be able…Staff entitlements: key tips for compliance 4 years ago The appointment of administrators to George Calombaris’s restaurant group, serves as a timely reminder for other operators in the accommodation…Crown dumps Heston and hails new UK star restaurateur 4 years ago Crown Casino Melbourne has moved to terminate the lease of Heston Blumenthal’s scandal-plagued restaurant as its Sydney counterpart unveils its…Hospitality financial leadership – only two percent better 4 years ago When we think about solving a problem or fixing a situation and especially when it is a complex issue, we…Next»