staffHow hoteliers can avoid the email overload 4 years ago It’s easy to get lost in an inbox full of messages, but here are some ways for hoteliers to better…Accom owner slapped with record fine for gross exploitation of staff 4 years ago The owner of a New Zealand holiday park has been ordered to pay more than $680,000 and banned from employing…To our readers 4 years ago As we take a break until 13 January, we wish you a prosperous season filled with happy holidaymakers...Sikh man wins compensation for hotel beard ban 4 years ago A Sikh New Zealander who was denied work at Claridge’s Hotel in London because of a "no beards" policy has…Perfect response: How review replies are driving bookings 4 years ago A TripAdvisor-commissioned poll of 23,000 travellers globally has found personalised responses from accom managers lead to better customer reviews and…Train staff that phone calls are opportunities, not interruptions! 4 years ago With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…Refurb? What refurb? 4 years ago It goes without saying that determining the schedule and timing of the refurbishment is imperative to minimising guest disruption, particularly…Gastro outbreak hits iconic resort 5 years ago More than 50 tourists at a premium Queensland holiday resort have been struck down with vomiting and diarrhoea from water…Epic hospitality training 5 years ago EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…Meet the hotel engineer prioritising the planet 5 years ago “My personal task is to train passionate young people to fill the gap for much needed technical staff in the…Next»« Previous