staffManagement rights lost 5 years ago A Townsville management rights operator has lost their management rights because of failure to comply with the Body Corporate and…Why trainees exposed to diverse roles will make better leaders 5 years ago There is much value to be gained from enabling staff to cross-train and multi-skill, both within and across departments.Reinventing the welcome: finally, self check-in has been done right 5 years ago For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures.Should hotels demand more for their donations? 5 years ago Do-good programs abound in the hospitality spectrum. But should they fit into a hotel’s wider marketing strategy?Training costs slashed and needy Aussies targeted in new recruitment drives 5 years ago WA will cut by half its TAFE fees for hospitality and tourism students in a drive to recruit more trainees…Uncover the hidden talents of your staff 5 years ago It’s time to dig out those resources and put them to good use!“Hi dogbreath”: The motelier savaging guests over bad reviews 5 years ago A NSW motel owner fired up over bad reviews has hit back at his TripAdvisor detractors, addressing former guests as…Three ways to tackle the ‘choice overload’ problem 5 years ago Seems like every time I go to purchase even the most basic items these days I’m presented with too many…Accom wrap: Airbnb goes public, Schwartz backs accom body, hotels talk big issues, Wyndham’s wonder wall 5 years ago Airbnb is to become a publicly traded company next year, fuelling speculation about whether the home share giant will be…Train your team on language of hospitality excellence 5 years ago As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.Next»« Previous