staffAustralian hotel group accused of systematic staff exploitation 5 years ago The Sun-Herald has published a devastating expose of alleged worker exploitation by a luxury Blue Mountains hotel group.Want direct bookings? Train your team to ask for them 5 years ago Here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to…Financial pressures leave hospitality workers with minimal savings 5 years ago Many hospitality workers have little to no savings as they battle to afford rents, mortgage repayments and bills, new data…A complaint is like a carrot… 5 years ago The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root…“We must act now”: Skills crisis drives TAA training overhaul 5 years ago Australia’s multi-billion-dollar hospitality sector will need 123,000 more employees next year according to hospitality’s newest CEO.Minimum wage hike branded “difficult for businesses to absorb” 5 years ago More than two million of Australia’s lowest paid, including thousands of hospitality workers, will receive a wage rise from July…Birmo welcomed back, as Albo welcomed up the ladder 5 years ago Simon Birmingham has been retained as federal tourism minister in the new Morrison government, prompting leading industry bodies to issue…Who are movers and shakers on TAA’s new board? 5 years ago Tourism Accommodation Australia has announced a new board for its NSW branch featuring a line-up of high-profile industry leaders.How to excel at the upsell.. 5 years ago Training your front-desk staff on how to recognise and capitalise on up-sell opportunities at guest check-in can result in a…Selling the message of exciting, dynamic, rewarding careers 5 years ago Across the hotel industry we are hearing many stories of businesses concerned about where their future workforce will come from.Next»« Previous