staff
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Industry
How to control your spending on staff
In our business it is no secret that labour is our single biggest expense.
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Developments
Tourism Australia’s first female boss a “fantastic appointment”
Tourism Australia has officially anointed Phillipa Harrison as its new chief, three months after she took the reigns as interim…
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Industry
What are the ‘givens’ guests expect from their accom?
With emerging technologies and evolving guest needs, hotels are having to play catch up...
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Industry
Why validation matters when guests complain
When apologising for a mishap during a guest’s stay, it’s important to be sincere and provide validation.
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Developments
Clothes maketh the brand..
Five-star service begins with how your staff dress. The team’s attire is just as much a reflection of brand as…
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Developments
What are the triumphs and struggles shaping accom news?
Queensland's Dreamworld theme park will undergo a $50 million revamp which includes a new roller coaster, six new water slides…
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Industry
How to create great hotel sales negotiators
These days, successful negotiating starts from how one handles leads at their "intake point," which is important in order to…
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Industry
Ferguson: Why we support the umpire’s decision
We all want to see wages grow and businesses thrive and we need to all work together to ensure this…
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Events
“The best in world-class product”: NSW rewards its accom superstars
NSW celebrated its hotel stars at the glittering TAA Awards in Sydney last week.
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Developments
Epileptic child turned away from Melbourne hotel
A Melbourne hotel has apologised for refusing a family accommodation because of their 11-year-old’s epilepsy.
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