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Tag Archives: tourism

Tourism Tribe shares video prepping providers for Chinese visitors

Tourism Tribe, an online learning hub for tourism businesses, has released a program of new educational tools to help tourism businesses get ready for Chinese visitors. Through a partnership with University of Queensland and China experts, industry can now access online advice about digital marketing, social media, customer service and culture to plan their approach to the rapidly growing China tourist market. The China …

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Adding the personal touch in an age of digital communications goes a long way

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

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Aussie families take advantage of long-term accommodation

In a movement that is continuing to gain momentum, more families than ever before are hitting the road indefinitely, opting to take advantage of long-term accommodation options to allow for longer, more in-depth travel experiences with their loved ones. Oaks Hotels & Resorts commented on this growing trend after noticing an incline in long-stay occupancy at a selection of its …

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Broome-time accommodation joins Golden Chain motels

Broome-Time Accommodation and Art Gallery has a goal of becoming the best budget accommodation in Broome and joining Golden Chain Motels is part of its plan. Broome-Time Accommodation is a 58-room motel with all rooms having kitchenette facilities and room types ranging for the Budget traveler to King Suites for the corporate guest and family rooms for up to 6 …

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Marriott International caps 2016 with global expansion

The hotel company has announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record 55,000 rooms in 2016, excluding the 381,000 rooms gained with the Starwood acquisition. The combined company signed 880 new hotel deals, representing nearly 136,000 rooms, under long-term management and franchise agreements, and opened over 400 hotels with more than 68,000 …

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Interview: Hilton’s Vice President CRM talks guest data

Mark Ross-Smith spoke with Jonathon Wardman, Vice President CRM at Hilton about hotel guest data, how Hilton is leveraging the use of data, and the success of the much publicised Stop Clicking Around campaign. Hilton isn’t known as being on the forefront of big data, so Mark asked Jonathon what was happening under the hood. Jonathon has been with Hilton …

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TripAdvisor lists its best hotels across Australia

The travel planning and booking site has announced the winners of its Travellers’ Choice for Hotels awards. Travellers’ Choice award winners were determined based on the millions of reviews and opinions collected over the last year from TripAdvisor worldwide. “From island resorts, traditional guest houses to heritage hotels, the Travellers’ Choice Hotel Awards highlights the fantastic array of accommodation across …

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Australia’s Famous Reef Island to undergo $50 million redevelopment in 2018

Daydream Island Resort and Spa’s owners China Capital Investment Group (CCIG) has announced a more than $50-million-dollar redevelopment, which will see significant infrastructure upgrades to the popular Whitsunday tropical island resort. The works will see the resort closing in early 2018 for a period of time to ensure renovations can occur in the shortest possible time and with minimal disruptions. …

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Australia Day and Chinese New Year revellers filling rooms for AccorHotels

Australian hotel operator AccorHotels reported strong demand in hotel occupancy ahead of a bumper weekend, with both Australia Day and Chinese New Year revellers driving demand into core markets of Sydney, Melbourne and Brisbane. AccorHotels chief operating officer, Simon McGrath attributes the upcoming bumper weekend to those making the most of Australia Day by making it a four-day long weekend …

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Major events gave Australian occupancy a boost in 2016

Meanwhile, hotels in the Asia Pacific region reported mixed performance for total-year 2016 when reported in US dollar constant currency, according to data from STR. U.S. dollar constant currency, year-over-year comparisons: Asia Pacific region Occupancy: +1.6% to 69.0% Average daily rate (ADR): -0.9% to US$100.46 Revenue per available room (RevPAR): +0.6% to US$69.34 Local currency, year-over-year comparisons: Australia Occupancy: +0.9% …

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