Saturday, November 18, 2017

Tag Archives: tourism

When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

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Making travel accessible

For many people in a wheelchair, going on vacation can often be a very stressful undertaking with much of the available accommodation/attractions currently lacking the resources to properly assist. 

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CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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Regulating the growth of ‘quasi-hotels’

Bankwest Curtin Economics Centre’s report on ‘The Impact of Airbnb on WA’s Tourism Industry’ released last week shows that the shared economy is not ‘shared’ - with 61 percent of listings being for entire homes or apartments and only 37 percent accounting for private rooms within a house.

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