Saturday, June 23, 2018

Tag Archives: training

Twelve useful tips for hotel renovations

Hotel renovations are a necessary dread of our industry in order to keep apace with the constantly changing décor trends, star rating requirements, technological advancements and guest expectations – this last point being especially important in this current era of disruption.

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Tourism’s dirty little secret

Making headlines recently was a scathing report from Oxfam, an international development agency for advancing women's right, detailing the personal and systematic abuse that housekeepers suffer throughout the course of their average workday. 

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Using training tech to boost morale

Ongoing education might have once meant organising a few days outside the office for team building activities and some outdoor exercise with a few intensive instructional sessions sandwiched in-between, but nowadays the younger generation wants to learn in a different way.

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Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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