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training

Person-to-person connections can help seal the deal

Sales offices, once a hub of social engagement, have grown silent. If you listen very closely, you might be able…

Hospitality financial leadership – only two percent better

When we think about solving a problem or fixing a situation and especially when it is a complex issue, we…

Train staff that phone calls are opportunities, not interruptions!

With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…

Epic hospitality training

EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…

Why trainees exposed to diverse roles will make better leaders

There is much value to be gained from enabling staff to cross-train and multi-skill, both within and across departments.

Reinventing the welcome: finally, self check-in has been done right

For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures.

How to create great hotel sales negotiators

These days, successful negotiating starts from how one handles leads at their "intake point," which is important in order to…

Which Australian uni is among the world’s best for tourism training?

An under-the-radar Queensland university has been ranked second in the world for the quality of its hospitality and tourism management…

$60 million hospitality school to put Adelaide on international map

South Australia could become a global destination for food and hospitality education as the state government begins a scoping study…

Budget “great” for skills, jobs and infrastructure says industry

Accommodation bodies have praised this week's NSW budget for tackling skills shortages and stimulating employment across the $32.5 billion state…

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