training
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Industry
Person-to-person connections can help seal the deal
Sales offices, once a hub of social engagement, have grown silent. If you listen very closely, you might be able…
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Industry
Hospitality financial leadership – only two percent better
When we think about solving a problem or fixing a situation and especially when it is a complex issue, we…
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Developments
Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Industry
Epic hospitality training
EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Industry
Why trainees exposed to diverse roles will make better leaders
There is much value to be gained from enabling staff to cross-train and multi-skill, both within and across departments.
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Industry
Reinventing the welcome: finally, self check-in has been done right
For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures.
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Industry
How to create great hotel sales negotiators
These days, successful negotiating starts from how one handles leads at their "intake point," which is important in order to…
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Developments
Which Australian uni is among the world’s best for tourism training?
An under-the-radar Queensland university has been ranked second in the world for the quality of its hospitality and tourism management…
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Developments
$60 million hospitality school to put Adelaide on international map
South Australia could become a global destination for food and hospitality education as the state government begins a scoping study…
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Developments
Budget “great” for skills, jobs and infrastructure says industry
Accommodation bodies have praised this week's NSW budget for tackling skills shortages and stimulating employment across the $32.5 billion state…
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