training
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News
Industry associations support upskilling in revenue management
he Accommodation Association of Australia (AAoA) and Tourism Industry Aotearoa (TIA) have extended their existing partnership with the Australian Revenue…
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News
Hotel Career Expo 2018 launches in Sydney
Minister for tourism and major events, and assistant minister for skills Adam Marshall joined representatives of Sydney’s top accommodation hotels…
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News
Hotel marketing costs affecting profitability more than ever
With profit growth slowing in the lodging industry, the focus among hoteliers is now shifting toward closely controlling costs, especially…
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Industry
Get with the times: customer service
A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…
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Industry
Focus less on latest amenities, more on guest relations
According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction…
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Housekeeping
Housekeepers: an easy target for sexual harassment
Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can…
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