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travel

Timeshare chief defends sector over “black hole” claims

Australian timeshares have been dubbed a "black hole of money" and a “ticking time bomb" in a damning TV expose…

Short stay body slates “onerous” fire rules as Airbnb champions safety

A leading short stay association says NSW’s plans to regulate the industry include fire safety standards which are overly restrictive…

Australian travel operator collapses within days of Thomas Cook

Thomas Cook's collapse entirely eclipsed news of an Antipodean travel agency’s demise, and the ramifications for another iconic global travel…

Berths, boutiques and brands: See the developments shaping accom news

Homegrown hoteliers Lancemore have announced a new boutique inner city Melbourne property set to open early next year.

“Step up” TripAdvisor tells rivals as it details fraud battle

TripAdvisor stopped more than a million fake reviews reaching the site last year and is urging Google and Facebook to…

Telegraph your property with the right signage

When visitors arrive, a sign is their first point of contact with you and a well located and designed one…

Travel colossus goes broke, blaming competition

Amoma.com, the third largest worldwide reservations platform, collapsed on Friday leaving travellers stranded as hotels stopped honouring reservations made through…

Why device charging matters to accom

You should be eyeing the latest device chargers as a way to make an ever-techier clientele feel at home in…

Australasian short stays targeted by drug smugglers

Antipodean airbnbs are being targeted by criminals looking to establish drug trafficking rackets and cash in on high methamphetamine prices…

Why validation matters when guests complain

When apologising for a mishap during a guest’s stay, it’s important to be sincere and provide validation.

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