Tuesday, October 16, 2018

Tag Archives: travel

When guests complain, be all EARS!

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

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Making travel accessible

For many people in a wheelchair, going on vacation can often be a very stressful undertaking with much of the available accommodation/attractions currently lacking the resources to properly assist. 

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Regulating the growth of ‘quasi-hotels’

Bankwest Curtin Economics Centre’s report on ‘The Impact of Airbnb on WA’s Tourism Industry’ released last week shows that the shared economy is not ‘shared’ - with 61 percent of listings being for entire homes or apartments and only 37 percent accounting for private rooms within a house.

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Should hotels let guests stay now and pay later?

A young group of experience-driven individuals are expecting more time to pay for experiences that they’re having now. With the Afterpay payment system becoming increasingly prominent across Australia and New Zealand, and many OTAs already allowing visitors to book using the service, should hotels be letting guests create memories now and pay for them later? Millennials are the first ‘digitally …

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