Thursday, January 17, 2019

Tag Archives: travel

A warm Sunshine Coast welcome for Jetstar’s new Adelaide services

The first of Jetstar’s new Adelaide to Sunshine Coast flights touched down this morning at Sunshine Coast Airport providing welcome warmth and sun for a planeload of waterlogged Adelaide residents. Passengers were greeted by characters from Aussie World, Sea Life Mooloolaba, The Ginger Factory, Big Kart Track and Australia Zoo, as well as receiving a welcome goodie bag from Visit …

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Construction commences on $70m Novotel Brisbane South Bank hotel

The construction of the new 4.5 star Novotel Brisbane South Bank has commenced following a first turning of the sod ceremony onsite with Brisbane lord mayor Graham Quirk, Queensland real estate developer Kinstone Development Group and representatives from operator, AccorHotels. The new-build 238-room Novotel Brisbane South Bank, with an expected completion date in late 2018, represents an investment of more …

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AccorHotels unveils new millennial brand

AccorHotels has announced there will be a total of 50 venues set to open by 2020 in destinations popular with millennials under the umbrella of its latest brand, JO&JOE. “Break with tradition, forget old habits, be surprising, authentic, unexpected, bring a breath of fresh air to AccorHotels. Do it quickly and do it well. It wasn’t an easy brief to …

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Safety now a predominant criterion for travel

In the past 12 months, appalling acts of terrorism across Europe, and more recently South East Asia, have taken a major toll on the tourism industry, with countries like France and Thailand experiencing a significant drop in visitor numbers. Over and above the immediate personal trauma and loss, and the long-term impact on infrastructure and the economy, terrorism is intended …

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Australian OTA reveals gross profit

This week, Bestjet reported a 2016 gross profit of more than $900K, up 35 percent on last year. The company also claimed it has rapidly grown to become the fourth largest online travel agent in the country with more than 31 percent of the market share. The news comes just weeks after the controversial ACCC response to accommodation managers’ concerns …

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Tourism Tribe awarded for innovation in tourism

Online tourism hub, Tourism Tribe, has been recognised by Queensland industry body for tourism, the Queensland Tourism Industry Council (QTIC), as runner up in the annual 2016 QTIC Prize for Innovation in Tourism, announced on Tuesday. The digital support service was awarded for its online learning hub, a platform that bridges the gap between consumer digital trends and the use …

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Loyalty program retooling focusses on personalisation

With online travel agents winning the war on accommodation bookings worldwide, hotel companies are revisiting loyalty programs as another marketing tool in the hope that consumers will start booking direct. Many hotel operators are hamstrung with contracts with OTAs that limit their ability to undercut pricing, with the important exception of loyalty members. Loyalty programs have been a somewhat neglected …

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Marriott International completes acquisition of Starwood Hotels & Resorts Worldwide

Mariott has completed its acquisition of Starwood, creating the world’s largest hotel company. The new company will operate or franchise more than 5,700 properties and 1.1 million rooms, representing 30 leading brands from the moderate-tier to luxury in over 110 countries. With the completion of this acquisition, Marriott’s distribution has more than doubled in Asia and the Middle East & Africa …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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The six golden rules of responding to guest reviews

Whether scathing or glowing, every guest review is a golden opportunity for your hotel to shine or stumble. Guests trust other guests, and the reviews of past experiences at your hotel are one of the most influential factors that can impact future bookings. You can’t afford to ignore bad reviews and hope they disappear. Nor, is it okay to simply …

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