If you’re reading a guest review, it’s already too late

Because the best way to manage guest reviews isn’t reacting to them — it’s preventing the bad ones from being written in the first place.

The tourism industry is increasingly turning to Pulsi to capture real time feedback from guests, helping to improve their guest experience and public reviews.

Today’s guests are always connected and increasingly comfortable sharing experiences through Google and Tripadvisor, but far less inclined to raise a concern in person. This creates a blind spot in the tourism sector, where staff often don’t know about a problem until it is too late to rectify.

Pulsi is designed to make it effortless for guests to share their experience and opinions, good or bad, directly with you, while they are still a guest. This gives you the opportunity to take corrective action during their stay —ultimately minimising the chance of a negative review being posted later on.

Simple for guests, powerful for business

Pulsi uses low-cost patented beacons, that can be branded to your business. Beacons are placed in guestrooms and shared areas such as reception, restaurants or gyms. Guests provide feedback by simply tapping their phone on a beacon. There’s no app, no login, no need for instructions. Within seconds their device becomes their feedback tool, enabling them to share an opinion or provide feedback by answering questions set by you and tailored to a particular location or experience.

If guest feedback raises an issue, Pulsi can send real-time alerts via email and SMS to nominated team members, allowing your team to respond immediately before a minor issue becomes a lasting impression.

Tailored to your property and your guests

No two properties are the same, and Pulsi adapts to suit any property type, brand or service style.

Some clients use Pulsi to simply solicit guest feedback. Others use it to personalise and enhance communication with guests, providing a deeper engagement experience.

One Scenic Rim operator introduced Pulsi as a guest feedback tool, and it quickly became an integral part of their guest experience. Guests are now able to upload images of their stay, report issues to management and access key resort information.

Malcolm Darling, the General Manager at Mount French Lodge says of Pulsi:

‘We needed a solution where guests could be supported by our team when needed. Pulsi has enabled us to offer a way for our guests to give feedback and to inform us if there is any shortfall in their experience.’

For Malcolm the key benefit was the real time alerts that he and the team receive from Pulsi when requests are made or an issue is reported.

‘For us, the alerts are a gamechanger, we’re able to be responsive yet discreet. We can now provide solutions when the guests are still here rather than hearing about it later, ensuring that we maintain our five-star review rating’

Mount French have even started using the Pulsi video feature for post-stay surveys. A personal message is sent by the team to thank guests for their stay whilst soliciting feedback and inviting a future booking, taking the personalised experience to the next level.

Simple or customised — How would you use Pulsi?

At its most simple, Pulsi provides a non-intrusive way for guests to give real-time feedback. At a more customised level it enables a richer, more personalised engagement with guests.

The question isn’t whether guests have feedback — it’s whether they have a simple, efficient and private way to share it at a time when you can do something about it.

Designed for businesses great and small

Pulsi is cost effective and takes just a few minutes to get started. And for those who are time poor, the team at Pulsi can help with initial setup and configuration.

Where online reviews heavily influence bookings, Pulsi provides something critical: visibility. For less than $2 per day, Pulsi enables you to stay informed, responsive, and in control of the guest experience.

Find out more at pulsi.co.