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Thursday, April 27, 2017
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Housekeeping

How can you impress with good public washroom facilities?

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

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Wooing guests with aromas worth remembering

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

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Get a new perspective on bunk beds

Bunk beds are not just a trend for hip and cool boutique hotels anymore; you can increasingly find them in luxury accommodation. Granted, some guests only choose bunk rooms for economic reasons, and some families may only prefer a bunk room to a traditional family suite because of the value it offers, but there are some who like retiring to …

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Does your dirty laundry need airing?

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

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Bad housekeepers beware!

2017 is not a year that will make excuses for bad housekeeping practices – this may be the year to make or break your accommodation – such is competition in the marketplace. Do you know if your housekeeping is up to scratch? As 2016 fades into your memory and the holiday season ends, this may be the best time to …

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Wily Irish Mammy’s Christmas cleaning tips…

Christmas: sure, it keeps getting earlier! She’s back – just in time for the Christmas countdown. Wily Irish Mammy paused her cleaning frenzy to pass on her grand holiday cleaning plan. While you have been focussing on guest numbers, the office party, present shopping and so on, Wily Irish Mammy has been in her war-room, mobilising tactics for her yearly …

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Cleaners must be back-paid by major hotel chain, says Fair Work Ombudsman

Oaks Hotels & Resorts has back-paid 1500 of its cleaners a total of $1.9 million as a result of a Fair Work Ombudsman’s Inquiry that we reported on back in May this year. The inquiry focused on the procurement of housekeeping services by three of Australia’s major hotel chains. The Inquiry found that housekeepers working at 4 and 5-star hotels …

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Do the little things matter?

Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as ‘luxury’ or self-rating themselves as ‘five-star’ when they would likely only get an official rating of three. The Cambridge Dictionary Online defines luxury as “great comfort, especially as provided by expensive and beautiful things” also “something expensive that is pleasant …

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So you’re thinking about upgrading your mattresses…

Why can’t mattresses just last forever? There are few bigger nuisances than cramming a king-size bed through a normal-size bedroom door. Except perhaps listening to someone groan about how badly they slept over the weekend. Sorry John, nobody cares. Unless you’re an accommodation manager, in which case it’s your job to care. At least about how well your guests are …

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Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this month …

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