Housekeeping

All room maids, you would assume, know how to put together a clean and comfortable bed…

The Weatherdon Project scholarship is awarded each year to a hospitality student of the International College of Management. Presented by the Weatherdon Corporation in association with the International College of Management, Sydney (ICMS), the scholarship is a testimony to innovation in the hospitality industry. This year it was presented to Norwegian student, Marius Lie. Mr Lie came up with the …

Hotel housekeeping is almost an artform and it certainly can be testing at times but with the right methods, a few secret weapons and some simple tips, you could find cleaning hotel rooms much easier; especially if you are new to the industry. A few tips: Clear the clutter first. Clean out the bins and get rid of any dirty …

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

Bunk beds are not just a trend for hip and cool boutique hotels anymore; you can increasingly find them in luxury accommodation. Granted, some guests only choose bunk rooms for economic reasons, and some families may only prefer a bunk room to a traditional family suite because of the value it offers, but there are some who like retiring to …

Every day, thousands of sheets, pillowcases, towels, bathmats and face cloths are changed and laundered in accommodation facilities across the country. However, with the rising cost of utilities and labour, as well as the harsh chemicals used in the laundering process, it is becoming less cost effective to keep laundry services in-house. The supply and management of linen for any …

2017 is not a year that will make excuses for bad housekeeping practices – this may be the year to make or break your accommodation – such is competition in the marketplace. Do you know if your housekeeping is up to scratch? As 2016 fades into your memory and the holiday season ends, this may be the best time to …

Christmas: sure, it keeps getting earlier! She’s back – just in time for the Christmas countdown. Wily Irish Mammy paused her cleaning frenzy to pass on her grand holiday cleaning plan. While you have been focussing on guest numbers, the office party, present shopping and so on, Wily Irish Mammy has been in her war-room, mobilising tactics for her yearly …

Oaks Hotels & Resorts has back-paid 1500 of its cleaners a total of $1.9 million as a result of a Fair Work Ombudsman’s Inquiry that we reported on back in May this year. The inquiry focused on the procurement of housekeeping services by three of Australia’s major hotel chains. The Inquiry found that housekeepers working at 4 and 5-star hotels …